How can I contact customer support?

Choose a category to contact us:

• How to Pay > Click here to contact an agent or read our step-by-step guides for making a payment.
• Payment Timing & Flexibility > Click here to contact an agent or read our step-by-step guides about making early or partial payments.

Timing is very important. Contact us as soon as possible to negotiate your payment and keep access to your benefits. 

Important: The phone numbers listed below are strictly for payment-related concerns only. For other questions, please use chat or our support form.

Here are your contact options:

• Call us (Payments only): +63 2 8845 9466 
• For Globe users:  1800-8-755-8252 (Domestic Toll Free) 
• For Smart/PLDT users:  1800-1-888-3028 (Domestic Toll Free)
  
  • Service hours: 7 AM – 5 PM Monday to Sunday
• Chat with us live on our website! Just click the orange message icon at the bottom-right corner of your screen.
  • Service hours: 7 AM – 7 PM PHT.
• Or, fill out our form here

If you are interested in learning more about missed payments please read our step-by-step guides.

We’ve grouped our top resources to help you with your disbursement concerns. Choose a category below to find the answer you need:

• Cash Out Process & Timing > Click here to contact an agent or read our step-by-step guides for questions about how to receive your funds, where to find your cash-out details, and how long transfers take.
• Loan Amounts & Deductions > Click here to contact an agent or read our step-by-step guides for info about how much you’ll receive, your Tala limit, and whether you can borrow or withdraw more than once.

Cash Out Issues & Delays > Click here to contact an agent or read our step-by-step guides for help if your cash-out is delayed, there’s an error in the app, or you’re having trouble receiving your money.

We’ve grouped our top resources to help you with your application concerns. Choose a category below to find the answer you need:

• Getting started with Tala > Read our step-by-step guides for new customers looking to understand how Tala works and how to apply.
• Application & Verification > Read our step-by-step guides for help with submitting your application, ID verification, and tracking your status.
• Reapplying or Application Issues > Click here to contact an agent or read our step-by-step guides for customers reapplying, experiencing issues, or wondering why they were not approved.

We’ve grouped our top resources to help you with your log in concerns. Choose a category below to find the answer you need:

• Login & Access Issues > Click here to contact an agent or read our step-by-step guides for help with PINs, logging in, or accessing your account from a new device.
• Account Updates & Changes > Click here to contact an agent or read our step-by-step guides for customers who need to update account details or make changes to their profile.
• Account Management & Devices > Click here to contact an agent or read our step-by-step guides for questions about deleting/reactivating accounts or device compatibility.

We’ve grouped our top resources to help you with your general loan concerns. Choose a category below to find the answer you need:

• Borrowing with Tala > Click here to contact an agent or read our step-by-step guides to learn how Tala works and how to choose the right loan for your needs. Explore borrowing limits, credit line features, and tips to unlock a higher limit.
• Managing Your Repayment > Click here to contact an agent or read our step-by-step guides to learn how to plan ahead and stay on track. Find answers about payment schedules, updated fees, and how to avoid falling behind.

Please visit us here for general information about Tala.
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