How can I contact customer support?

We’re always here to guide you. Try the Help button in the bottom corner of the site, visit our Help Center page, or send your support question through this Contact Form and our friendly customer experience advocates will assist you.

Frequently Asked Questions

You can easily pay through Tala’s payment partners which are available nationwide:

  • Pay online via Tala Wallet, GCash,, Maya, ShopeePay, or Lazada
  • Or you can also visit authorized payment centers such as 7-Eleven, M Lhuillier, and Cebuana Lhuillier, and ECPay Partner Outlets

Please make sure that you pay only using our authorized payment channels and retrieve your reference number from your Tala app.

Yes, you can make partial payments until you have repaid the full amount. Many customers find it helpful to make small regular payments so that it’s easier and lighter on the pocket.

Tala understands that unexpected situations or emergencies may prevent you from paying on time. If you have difficulty repaying in full, you can make partial payments and also contact us for help by filling out this form.

We want to assure you that Tala will always be here to help. Our agents will do their best to listen to your concerns, and they will work with you to find a fair solution. The most important thing is that you reach out to us early if you have questions or concerns about repayment.

If you miss your repayment date, your fixed daily service fee will continue to be added to your balance until it has been fully repaid. That’s why we encourage you to repay as soon as you can to keep your total fees down.

Remember, you are in control. So choose a repayment date that’s aligned with your cash flow and repay on time or earlier so that you can stick to your budget. This way, you’ll avoid getting a late fee and accumulating service fees.

After you repay your current balance, you’ll be able to borrow from Tala again instantly! Just a friendly reminder that certain exclusions apply and your reapplication may be subject to further review.

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