Frequently Asked Questions

You can access the Tala App Privacy Policy at any time. It gives you information on your rights as a data subject, the kinds of personal data that we collect and process, the sources from which we may collect your personal data, the purposes for which your personal data is collected and processed, the third parties to whom your data may be disclosed, how long your personal data may be retained, and other helpful information related to the protection of your personal data.

Tala loans empower you with flexible financial access and the opportunity for growth. Whether you rely on Tala on a regular basis to supplement your income or you simply want to increase your access to credit to prepare for a rainy day, you can count on Tala to help you build financial security and agency. 

We’re not a simple loan provider – we strive to be your financial partner and help guide you through the ups and downs of managing your finances.

Paying on time keeps you in good standing with Tala, which allows you to increase your loan limits over time. Your first loan with Tala is only the initial stepping stone!  When you consistently pay on time and remain in good standing, you see your loan limits climb higher and higher. Read this blog post on the many benefits of repaying on-time.

We understand how important it is to pick a due date that aligns well with your income cycle and financial commitments. Tala now gives everyone a choice to repay in 61 days.

Many of our customers have told us that increased flexibility would help them align the repayment due date with their income cycles and other financial obligations, so we listened.

We know you know best when it comes to picking a due date that aligns well with your income and your ability to repay on time. With this new flexible loan, you can enjoy increased choice and control with loans on your own terms up to 61 days.

Yes, updating your Tala app to the latest version will allow you to enjoy the benefits of Tala’s new flexible loans.

You should always choose a loan amount and due date that you’re confident you’ll be able to repay on time. When selecting your repayment due date, we recommend that you carefully consider your income cycle and foreseeable financial commitments. You can read more tips about how to select the right due date here.

Tala has partnered with several payment channels, which allows you to pick the repayment option that is easiest for you. If you want to pay safely from your home, you can choose to pay via GCash, Coins.ph, or PayMaya. If you don’t have these mobile payment apps on your smartphone, you can go to authorized payment locations such as 7-Eleven, M Lhuillier, and Cebuana Lhuillier.

Please make sure that you pay only using our authorized payment channels and retrieve your reference number from your Tala app.

Yes, you can make loan payments before your due date!  In fact, paying your loan earlier can make you eligible for a reloan or a higher loan amount.

Yes, you can pay in installments until you fully pay your loan, as long as all payments are made by your due date.

The interest rate that you select when you apply for the loan is a fixed rate, which does not change if you pay earlier than the due date.

You can apply for a new loan as soon as you pay the full amount of your existing loan. Make sure to fully pay for your Tala loan on your due date for more chances of getting a reloan.

We assure you that your information is confidential and secure. We respect your privacy and will never contact your friends and relatives. The email address, the primary phone number and the optional alternate phone number that you register with Tala are the only contact information that we will reach out to so kindly make sure that they are active or updated.