Frequently Asked Questions

If you need loans to supplement your income or you simply want to prepare for emergencies, you can rely on Tala to help you build financial security. Tala empowers you with access to loans that are flexible with continuous opportunities for growth. 

We’re not just another loan provider in the market. As your trusted partner, it is our mission to support and guide you through the ups and downs of managing your finances.

We’re continuously improving Tala loans by listening to customer feedback – that includes you. 

Many customers have shared that having the flexibility to choose when to repay their loans can help them manage their cash flow and financial obligations better. So to give you more control, Tala now empowers you to choose the date when you’d like to repay your loan. This allows you to be more confident that you can repay on time.

The new Tala loans allow you to have more control and peace-of-mind with the following features and benefits:

  • The ability to choose when to repay your loan up to 60 days
  • The security of having continuous access to loans which means that you can always borrow from Tala again after repaying your current balance

Tala now gives you the flexibility to choose when to repay your loan. You can choose up to a maximum of 60 days from the day that you avail the loan. 

Tala also makes sure that our fees are fair and transparent. There are no access fees, processing fees, or any other hidden fees or surprises, so you can be assured that you only have to pay for the service of using a loan.

Always borrow an amount that you’re comfortable with and which you know you can repay on time. Even if you are approved for a bigger loan limit, you don’t have to borrow the full amount. We recommend that you start small and only borrow what you need. 

For example: If you receive a loan offer of P3,000, you can choose to borrow only P1,500 if that’s just what you need.

It is always best to choose a date that is aligned with your regular cash flow – whether it’s your salary, business income, allowance, etc. This allows you to be confident that you can repay your loan on time, avoid a late fee, and get access to your next loan right away.

For example: If you receive your salary on the 15th of each month, we recommend that you choose to repay on the 15th or 16th to ensure that you have enough funds to pay Tala.

We recommend that you keep a personal calendar or set an alarm to remind you of when you are supposed to repay. It’s also good to note down when you expect to receive the funds that you will use to repay. This will allow you to plan ahead so that you can worry less and reduce stressful situations.

Tala will also send you helpful tips and reminders to keep you on track, so please keep your communications lines open and turn on your Tala app notifications.

Yes, updating your Tala app to the latest version will allow you to enjoy the benefits and features of Tala’s newest, most flexible loans yet.

For each loan offer, you can only withdraw once – this is why it is important that you select the right amount that you need upon disbursement. To access more money afterwards, simply repay your current balance and you’ll get instant approval for your next loan.

You can claim your loan conveniently through the following channels which are available nationwide: 

  • Digital wallet: Coins.ph
  • Money Transfer Centers: Cebuana Lhuillier, Palawan Express, M Lhuiller
  • Bank Transfer: BPI, BDO, UnionBank, EastWest Bank, PSBank, Security Bank, and more

Some options like Coins.ph are free to use while banks and padala centers may charge a minimal transfer fee. This will depend on your chosen disbursement channel for your Tala loan.

Yes! You can always pay for your loan earlier than the date you’ve chosen. Don’t worry, there is no early settlement fee. Plus, when you repay early, you avoid a late fee and you can also borrow again right after. 

Yes, you can pay in installments until your loan has been fully paid. Many customers find it helpful to make small partial payments so that it’s easier on the pocket. 

No, your service fee will not change if you repay your Tala loan in installments.

You can easily pay for your loan through Tala’s payment partners which are available nationwide:

  • Pay online through your phone via GCash, Coins.ph, or PayMaya
  • Or you can also visit authorized payment centers such as 7-Eleven, M Lhuillier, and Cebuana Lhuillier

For your security, please make sure that you only pay using Tala’s authorized payment channels and that you retrieve your reference number from your Tala app.

Tala understands that life can be unpredictable and that unexpected situations or emergencies may prevent you from paying on your chosen date. If you have difficulty repaying your loan in full, we encourage you to pay what you can as a partial payment and contact us as soon as possible at paymentsupport@tala.ph.

We want to assure you that Tala will always be here to help. Our agents will do their best to listen to your concerns, and they will work with you to find a fair solution. The most important thing is that you reach out to us early if you have questions or concerns about repayment.

Yes, a one-time late fee of 5% will be added to your total balance if you repay late.

To avoid getting a late fee, we encourage you to choose a repayment date that’s aligned with your cash flow – this will make it easier for you to repay on schedule. 

While other lenders charge a penalty for every day that you are late, Tala only charges a one-time late fee of 5%. We also guarantee that you’ll be able to borrow from us again as soon as you repay your current balance. 

The late fee that will be applied is 5% of your total outstanding balance after your due date.

No, we assure you that your information is confidential and secure. We respect your privacy and Tala will never contact your friends and relatives. We will only contact your email address, primary phone number, and the optional secondary phone number that you provided when you registered, so kindly make sure that they are active or updated.

Tala’s goal is to be your most reliable financial partner. You’ll always be able to borrow from us again as soon as you repay your current loan.

No, we have improved our process so that you only need to submit an application once, which is on the first time that you borrow from Tala. After that, you’ll be able to borrow again as soon as you repay any outstanding balance you have.

Note: The next time that you avail a loan, we may still ask you a few questions, but we promise we’ll keep it short. We just want to ensure that your information is up-to-date so that we can use this to assess how much of an increase we can grant on your next loan offer.

To increase your chances of getting a higher limit on your next loan, make it a habit to repay on time. The loan limit that we can offer may also depend on the latest information that you provide through the quick questionnaire for existing Tala members.

No, you can’t have two active loans at the same time. However, we will give you immediate access to another loan as soon as you pay the full amount of your existing balance.

If you have further questions or concerns, we’re always here to help and guide you. You may reach us through the following channels:

  • Email: paymentsupport@tala.ph
  • Globe: 09778118252 / 09778508252 / 09778558252
  • Smart: 09190822695 / 09190742930

You can access the Tala App Privacy Policy at any time. It gives you information on your rights as a data subject, the kinds of personal data that we collect and process, the sources from which we may collect your personal data, the purposes for which your personal data is collected and processed, the third parties to whom your data may be disclosed, how long your personal data may be retained, and other helpful information related to the protection of your personal data.