Frequently Asked Questions

Borrow Your Way

If you need cash to supplement your income or to prepare for emergencies, you can rely on Tala to help you build financial security. Tala empowers you with continuous access to cash with flexible options and several opportunities for growth.

We’re not just another lender in the market. As your trusted financial partner, it is our mission to support and guide you through the ups and downs of managing your finances.

We’re continuously improving our product by listening to customer feedback – that includes you.

Many of our borrowers shared that being able to choose their repayment date can help them manage their financial obligations better. That’s why now, Tala empowers you to choose when to repay so that you have more control, flexibility, and confidence that you can repay on time.

We also know that providing you the assurance that you can borrow from Tala again and again will give you peace of mind. As long as you repay your outstanding balance on time, you will have continuous access to cash which you can withdraw from your approved Tala credit line.

Our new Tala product allows you to have more control and peace of mind with the following features and benefits:

  • The ability to choose a repayment date up to 61 days.
  • The security of having continuous access to cash, which means that you can always borrow from Tala again after repaying your current balance

Note: Access to more cash may be subject to certain exclusions such as potential fraud.

Tala now gives you the flexibility to choose when to repay. You can choose a repayment date up to 61 days from the day that you cash out.

Tala also makes sure that our fees are fair and transparent. There are no access fees, processing fees, or any other hidden fees or surprises, so you can be assured that you only have to pay for the service of using our products.

Tips for Success

Always borrow an amount that you’re comfortable with and which you know you can repay on time. Even if you are approved for a bigger limit, you don’t have to borrow the full amount. We recommend that you start small and only borrow what you need. 

For example: If you receive an offer of P3,000, you can choose to borrow only P1,500 if that’s only what you need.

It is always best to choose a repayment date that is aligned with your regular cash flow – whether it’s your salary, business income, allowance, etc. This allows you to be confident that you can repay on time, keep service fees within budget, avoid a late fee, and be able to borrow from Tala again.

For example: If you receive your salary on the 15th of each month, we recommend that you choose to repay on the 15th or 16th to ensure that you have enough funds to pay Tala.

We recommend that you keep a personal calendar or set an alarm to remind you of when you are supposed to repay. It’s also good to note down when you expect to receive the funds that you will use to repay. This will allow you to plan ahead so that you can worry less and avoid stressful situations.

Remember, the repayment date you chose is a commitment to yourself and to Tala – so do what’s right and do your best to repay on time

Tala will also send you helpful tips and reminders to keep you on track, so please keep your communications lines open and turn on your Tala app notifications.

If you need help with repayment, contact us as early as you can. Email us at support@tala.ph.

Yes, updating your Tala app to the latest version will allow you to enjoy the benefits and features of Tala’s newest, most flexible product yet.

Cashing Out from Tala

Your Tala limit is the maximum amount that you can cash out.

For example: If you have been approved for P5,000 on your first Tala application, your Tala limit is P5,000. You can choose to withdraw a partial amount or the full amount depending on your needs.

A credit line simply means that you have continuous access to cash from Tala. This allows you to borrow from Tala continuously for a 2nd time, 3rd time, and so on, as long as you repay your outstanding balance regularly and on time.

For example: It’s like having a telephone line, a water line, or an electricity line, where you are given continuous access to services as long as you are able to pay the amount needed on the payment date.

Currently, you can only withdraw once and the maximum amount you can borrow is based on your approved Tala limit. This is why it is important to select the right amount that you need before cashing out. To borrow again and access more cash instantly, simply repay your current balance.

You can claim your cash conveniently through the following channels which are available nationwide: 

  • Digital wallet: Your Tala wallet, Coins.ph
  • Money Transfer Centers: Cebuana Lhuillier, Palawan Express, M Lhuiller
  • Bank Transfer: BPI, BDO, UnionBank, EastWest Bank, PSBank, Security Bank, and more

This will depend on your chosen cash out channel.

Some options like your Tala wallet and Coins.ph are free to use. Other banks and padala centers may charge a minimal transfer fee.

Early Repayment & Limit Growth

The best way to grow your Tala limit (this is the maximum amount you can cash out) is to consistently repay your on or before your repayment date.

Your first limit with Tala is just a stepping stone. Make it a habit to pay early or on time to build good credit standing and to increase your potential to access a higher limit over time.

Tala Trivia: Many Tala customers double their limits in as fast as 4 months. Loyal Tala customers are also able to access a maximum limit of ₱25,000. You can grow like them too!

Yes! You can always pay earlier than your repayment date. Don’t worry, there is no additional charge for early settlement. Plus, when you repay early, you save on daily service fees, you avoid a late fee and you can immediately borrow again afterwards.

No. If you repay early, your daily fee will not change, but you will pay a smaller total amount in fees because you’re borrowing for a shorter period of time.

Yes, you can make partial payments until you have repaid the full amount. Many customers find it helpful to make small regular payments so that it’s easier and lighter on the pocket.

No, your daily service fee is fixed and will not change. But please note that it will continue to be charged daily until you fully repay the amount that you borrowed.

You can easily pay through Tala’s payment partners which are available nationwide:

  • Pay online through your phone via GCash, Coins.ph, Maya, ShopeePay, or Lazada
  • Or you can also visit authorized payment centers such as 7-Eleven, M Lhuillier, Cebuana Lhuillier, and ECPay Partner Outlets

For your security, please make sure that you only pay using Tala’s authorized payment channels and that you retrieve your reference number from your Tala app.

Repayment Concerns

If you miss your repayment date, your fixed daily service fee will be added to your balance until it has been fully repaid. That’s why we encourage you to repay as soon as you can to keep your total fees down.

Tala understands that unexpected situations or emergencies may prevent you from paying on time. If you have difficulty repaying, we encourage you to make partial payments and contact us as soon as possible at paymentsupport@tala.ph.

We want to assure you that Tala will always be here to help. Our agents will do their best to listen to your concerns, and they will work with you to find a fair solution. The most important thing is that you reach out to us early if you have questions or concerns about repayment.

 

When you miss your repayment date, your balance will continue to increase because of the fixed daily service fee that is added. Once your daily service fee stops being charged, a one-time late fee of 5% will be added if your total balance still hasn’t been fully repaid.

Remember, you are in control. So choose a repayment date that’s aligned with your cash flow and repay on time or earlier so that you can stick to your budget and avoid getting a late fee.

After you repay your current balance, you’ll be able to borrow from Tala again instantly! Please note that certain exclusions apply and your reapplication may be subject to further review.

The late fee is 5% of your total outstanding balance. Please check your Tala app regularly to monitor your balance and to get notifications on the date when a late fee will be applied.

No, we assure you that your information is confidential and secure. We respect your privacy and Tala will never contact your friends and relatives. We will only contact your email address, primary phone number, and the optional secondary phone number that you provided when you registered, so kindly make sure that they are active or updated.

Borrowing Again

You’ll be able to borrow from us again instantly after you repay your current balance. This is the benefit of having access to a Tala credit line. Our goal is to be your most reliable financial partner.

Please note that certain exclusions may apply and that your reapplication may still be subject to further review.

No, we have improved our process so that you only need to submit an application once, which is on the first time that you borrow from Tala. After that, you can borrow again instantly after you repay any outstanding balance you have.

Note: The next time you borrow from Tala, we may still ask you a few questions, but we promise we’ll keep it short. We just want to ensure that your information is up-to-date so that we can use this to assess if we can provide an increase to your Tala limit.

To increase your potential of receiving a higher limit next time, make it a habit to repay on time. The limit that we can offer may also depend on the latest information that you provide through the quick questionnaire for existing Tala customers.

Currently, you can’t cash out from your approved Tala limit more than once.

The good news is that you can get instant access to more cash after you repay the full amount of your existing balance and meet the requirements for reapplication.

In most cases, if you consistently repay on time, you can borrow again instantly for access to more cash. However, certain exclusions apply, and there may be times when your application to borrow again may be rejected such as when there is potential fraud.

Customer Support

If you have further questions or concerns, we’re always here to help and guide you. You may reach us through the following channels:

  • Email: support@tala.ph
  • Globe: 09778118252 / 09778508252 / 09778558252
  • Smart: 09190822695 / 09190742930

You can access the Tala App Privacy Policy at any time. It gives you information on your rights as a data subject, the kinds of personal data that we collect and process, the sources from which we may collect your personal data, the purposes for which your personal data is collected and processed, the third parties to whom your data may be disclosed, how long your personal data may be retained, and other helpful information related to the protection of your personal data.