Frequently Asked Questions

Loans Your Way

Whether you need loans on a regular basis to supplement your income or you simply want to prepare for emergencies, you can rely on Tala to help you build financial security. Tala empowers you with access to loans that are flexible with continuous opportunities for growth. 

We’re not just another loan provider in the market. As your trusted financial partner, it is our mission to support and guide you through the ups and downs of managing your finances.

We’ve worked on improving Tala loans by listening to customer feedback – that includes you. 

Many customers have shared that having the flexibility to choose when to repay their loans would help them manage their cash flow and financial obligations better. Sometimes, our customers have the capability to repay earlier than expected, while other times they need to extend by a few more days.

We understand that sometimes life can be unpredictable, so now, Tala gives you the flexibility to choose when to repay. This gives you more control of your finances and the opportunity to pay less fees when you pay earlier. With Tala, you borrow when you need to, repay when you can, and save money when you repay early. It’s as simple as that!

The new Tala loans allow you to have more control and peace-of-mind with the following features and benefits:

  • The ability to choose when to repay your loan
  • Paying only for the number of days that you have an active loan through a daily fee
  • Having continuous, always-on access to loans which means that you can always borrow again after repaying your current balance

Tala now gives you the flexibility to choose when to repay your loan – this is called your ‘selected date’. You can choose until a maximum of 60 days from the day that you avail your loan.

For each day that you have an active loan, a daily fee of 0.5% will apply up until day 60. This means that the earlier you repay your loan in full, the less service fees you’ll pay!

With Tala loans, there are no access fees, processing fees, or any other hidden fees, so you can be assured that you only pay for the service of using a loan.

Tips for Success

Always borrow an amount that you’re comfortable with and which you’re confident you’ll be able to repay on your ‘selected date’. Even if you are approved for a bigger loan limit, you don’t have to borrow the full amount. We recommend that you start small and only borrow what you need. 

For example: If you receive a loan offer of P3,000, you can choose to borrow only P1,500 if that’s only what you need.

It is always best to ensure that your ‘selected date’ to repay Tala is aligned with your regular cash flow – whether it’s your monthly salary, business income, allowance, etc. This allows you to be confident that you can repay your loan on schedule and keep service fees within budget.

For example: If you receive your salary on the 15th of each month, it’s best to set a target to repay your Tala loan on day 15 or 16 to ensure that you have enough funds on your ‘selected date’.

We recommend that you keep a personal calendar to remind you of when your ‘selected date’ is, and when you expect to receive the funds that you will use to repay. This will help you plan properly.

Tala will also send you helpful tips and reminders to keep you on track, so please keep your communications lines open and turn on notifications for your Tala app.

Yes, updating your Tala app to the latest version will allow you to enjoy the benefits and features of Tala’s newest, most flexible loans yet.

Withdrawal of Loan Funds

For each loan offer, you can only withdraw once – this is why it is important that you select the right amount that you need upon disbursement. If you need to access more money after, simply repay your current balance and you’ll get instant approval for your next loan.

You can claim your loan conveniently through the following channels which are available nationwide: 

  • Digital wallet: Coins.ph
  • Money Transfer Centers: Cebuana Lhuillier, Palawan Express, M Lhuiller
  • Bank Transfer: BPI, BDO, UnionBank, EastWest Bank, PSBank, Security Bank, and more

dapibus leo.

This will depend on your chosen disbursement channel. Some options like Coins.ph are free to use while banks and padala centers may charge a minimal transfer fee.

Early Repayment & Loan Limit Growth

The best way to grow your loan limit is to consistently repay your loans on or before your ‘selected date’. Your first loan with Tala is just the initial stepping stone. Make it a habit to always pay early or on schedule to build good credit standing and to help increase your loan limits over time.

Tala Trivia: Most Tala customers double their loan limits in only 4 months. You can achieve that too when you consistently repay on schedule!

Once you’ve confirmed your ‘selected date’ on the app, it can no longer be changed. But don’t worry, it is there to serve as your guide on when to repay and to help keep your service fees within budget. For unexpected situations where you’ll need more time to repay, a daily fee will be applied for each day that passes until day 60.

Yes, you can always pay for your loan ahead of your ‘selected date’. In fact, repaying your loan earlier means that you will pay less for service fees. Remember, you’ll only pay for the days you have an active loan.

No. If you repay early, your daily fee will not change, but you will pay a smaller total amount of fees because you’re using the loan for a shorter period of time. 

For example: Your loan amount is P1,500, your daily fee starting day 1 until day 60 is P7.5 or 0.5%, and your ‘selected date’ to repay is on day 30: 

  • If you choose to pay on day 30, you’ll pay: (P7.5 x 30 days) + your loan amount
  • If you choose to pay on day 25, you’ll only pay: (P7.5 x P25 days) + your loan amount

Yes, you can pay in installments until your loan has been fully paid off. Many customers find it helpful to make small partial payments so that it’s easier on the pocket.

No, your daily fee will not change if you repay in installments. However, if you are able to complete repaying your full loan amount earlier than your ‘selected date’,  your total services fees will be smaller because you’re using the loan for a shorter period of time.

You can easily pay for your loan through Tala’s payment partners which are available nationwide:

  • Pay safely through your phone via GCash, Coins.ph, or PayMaya
  • Or you can also visit authorized payment centers such as 7-Eleven, M Lhuillier, and Cebuana Lhuillier

For your security, please make sure that you only pay using Tala’s authorized payment channels and that you retrieve your reference number from your Tala app.

Repayment Concerns

Tala knows that life can be unpredictable — unexpected situations or emergencies may prevent you from paying on your ‘selected date’, that’s why we’ve made our new loans more flexible. If you’re ready to repay early, you’ll pay less fees for your loan. And if you need more time to repay, a daily fee will simply be added for each day that passes.

The ‘max due date’ is the maximum number of days that you can have an active loan without being charged with a late fee. This is fixed at 60 days from the time that you disbursed your loan.  

For example: If you availed a loan on March 01 and decided that you can repay your loan 30 days later, you would choose March 30 as your ‘selected date’. If you pay earlier than March 30, you’ll pay a smaller service fee, if you pay after March 30, you’ll pay a bigger service fee. 

Meanwhile, your ‘max due date’ is April 29, which is 60 days after you disbursed your loan. If you pay beyond this date, a one-time late fee of 5% shall be applied on top of your total service fee.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

If you have difficulty repaying your loan by your ‘max due date’, we encourage you to pay as much as you can as partial payments and contact us as soon as possible at paymentsupport@tala.ph

We understand that some situations may make it difficult for you to repay, and we want to assure you that Tala will be here for you. Our agents will do their best to listen to your concerns, and they will work with you to find a fair solution. The most important thing is that you reach out to us early if you have questions or concerns about repayment.

Yes, a one-time late fee of 5% will be added to your total balance after your ‘max due date’.

To avoid getting a late fee, we encourage you to align your ‘selected date’ with your cash flow – this will help keep you on schedule. If you miss your ‘selected date’, the next step is to do your best to repay on or before 60 days. 

While other lenders charge a penalty for every day that you are late, Tala only charges a one-time late fee of 5% and we also guarantee that you’ll be able to borrow from us again as soon as you repay your current balance.

No, daily fees are only applied from day 1 to day 60. After day 60, a one-time late fee of 5% will be charged. No other fees will be added to your balance after that, and as soon as you repay, you can get instant access to your next loan.

At Tala, we do not want you to feel trapped and we want to ensure that the fees we charge are reasonable and manageable. Other lenders may continue charging you for each day that you are late, making your outstanding balance grow to extremely high amounts.

The late fee that will be applied is 5% of your total outstanding balance after your ‘max due date’.

No, we assure you that your information is confidential and secure. We respect your privacy and will never contact your friends and relatives. We will only contact the email address, the primary phone number, and the optional secondary phone number that you provided when you registered with Tala so kindly make sure that they are active or updated.

Access to Your Next Loan

Tala’s goal is to be your most reliable financial partner. You’ll always be able to borrow from us again as soon as you repay your current loan.

No, we have improved our process so that you only need to submit an application once, which is on the first time that you borrow from Tala. After that, you’ll be able to borrow again as soon as you repay any active loan that  you have.

Note: The next time that you avail a loan, we may still ask you a few questions, but we promise we’ll keep it short! We just want to ensure that your information is up-to-date so that we can also use this to assess how much of an increase we can grant on your next loan offer.

To increase your chances of getting a higher limit on your next loan, make it a habit to always repay on your ‘selected date’. The loan limit that we can offer may also depend on the latest information that you provide through the quick questionnaire for existing Tala members.

No, you can’t have two active loans at the same time. However, we will give you immediate access to another loan as soon as you pay the full amount of your existing balance.

Customer Support

If you have further questions or concerns, we’re always here to help and guide you. You may reach us through the following channels:

  • Email: paymentsupport@tala.ph
  • Globe: 09778118252 / 09778508252 / 09778558252
  • Smart: 09190822695 / 09190742930

Search our entire Help Center database