Tala Credit funded by Maya

1. What does it mean if my credit is funded by Maya?

This simply means that the amount that Tala offers you will be funded by Maya, with Maya being the lender on record.

This does not change your Tala experience in any way, meaning: 

• Your application will be still processed by Tala

• The amount you borrow will be transferred by Tala to your preferred cash-out channel; and

• The amount you borrow will be subject to the same fees:

• Borrowing period: 15 to 61 days

• Processing fee: 3.99% of borrowed amount

• Daily Service fee: 0.43% per day of borrowed amount 

• Late fee: 5% of outstanding balance

Since Maya will be the lender on record, the details of your account will be shared with the Credit Information Corporation by Maya instead of Tala.

2. What is Maya? 

Maya Bank, Inc. is a digital bank, regulated by the Bangko Sentral ng Pilipinas. For more information on Maya Bank, you may visit their official website at https://www.mayabank.ph/. 

3. Are there changes in fees or additional fees?

None. There are no changes or additional fees if your credit is funded by Maya. A portion of the fees you pay will go to Maya since they are the lender on record. 

4. Do I need to create an account with Maya?
   No, you do not need to create a Maya account or submit any documents to them. 

All your transactions — including account creation, application, ID verification — will be processed through your account on the Tala app. 

5. Will my personal information be shared with Maya?
   Tala will share your personal information with Maya in accordance with Tala’s Privacy Policy. 
   For more information on how Maya may use your data, you may refer to Maya’s Privacy Policy.  

6. Whom should I repay – Tala or Maya?

Payments should be made directly to Tala through your Tala app. 

This covers partial or full payments and early, on-time, or late payments.

7. Will Maya also be contacting me for reminders and updates on my repayment?

No, Maya will not contact you about your Tala repayment. 

All reminders, advisories, and communications about the amount you borrowed and its repayment will come from Tala. 

This is also a friendly reminder to never disclose your personal information, Tala PIN, and other sensitive data to suspicious accounts who may pretend to be Tala personnel. We will only contact you via the app, push notifications, email (support@talaphilippines.zendesk.com or Hello@ph.tala.co) or our official mobile numbers.

8. If I have concerns or need help, do I reach out to Tala or Maya?

Please contact Tala for help for any concerns about your account or repayment.. 

As always, we’re happy to assist you with any questions or concerns you might have. 

You can do this by providing the details of your concern through gotala.co/help .