Your safety, our priority

At Tala, keeping you safe is our top priority. We take a proactive approach to stop fraud and protect your account. We do this in three ways: by constantly monitoring for suspicious activity and responding quickly, sharing clear and timely information, and working closely with law enforcement to stop scammers.

How Tala Protects You

We work around the clock to stop bad actors in their tracks. Here is how we’re fighting for you:

Constant
Monitoring

Our fraud prevention team monitor social media and other platforms to identify and shut down the groups where scammers operate.

Rapid
Response

As soon as we discover new scams, we aim to act quickly to block fraudsters and help protect people from harm.

Legal
Action

We don’t just block scammers; we take legal action against them. In partnership with the National Bureau of Investigation (NBI), we have filed cases against over 70 individuals pretending to be “Tala agents.” These crimes carry heavy fines and penalties of up to six years in prison. We also maintain open communication channels with regulators, including the Securities and Exchange Commission (SEC), the National Privacy Commission (NPC), and other relevant authorities.

How You Can Protect Yourself

Fraud prevention is a shared responsibility. Your awareness is one of the strongest defenses against scams. Follow these essential tips to stay safe:

🛡️ Stick to the Official App

Only submit your information through the official Tala app. Tala does not use “verifiers” or “assistant agents.” Remember: providing false information or forged documents in an application is against the law.

🔑 Never Share Sensitive Info

A legitimate Tala agent will never ask for your PIN, OTP, or birthdate via text message, phone call, or messaging apps and sharing these codes can give scammers access to your account. Always keep these details private.

📱 Use Official Channels Only

Scammers may impersonate Tala on messaging apps and social media. Stay safe by using only our official channels (http://tala.ph and http://facebook.com/talaphilippines). We may send notifications via SMS, WhatsApp, or Viber, but we never process loans or provide support through DMs.

🚩 Spot the Red Flags

Applying for a Tala loan is 100% free. Tala does not charge assist fees, application fees, or membership fees. If someone asks you to send money to “help” approve, speed up, or process your loan, it is a scam.

Be wary of anyone promising “no repayment.” If it sounds like a trick, it probably is.

Articles on Fraud Protection

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Report Suspicious Activity

If you see a fake or copycat app or get a suspicious message from an unverified page, group, or account, report it immediately at gotala.co/help. Your report helps keep the whole community safe.

Here is the step-by-step process to report a scam and other suspicious activity:

Visit gotala.co/help.
Enter your Tala-registered email address.
Under "Dahilan ng pag-contact sa Tala", select "Tanong o feedback sa Tala".
Then select "Gusto kong magbigay ng feedback o mag-report ng scam".
Enter your Tala-registered mobile number.
Provide more details about your concern. Details can include conversations with a suspected scammer, links to the scam page, group, or account, and contact number or email address related to a suspected scammer.

💡 You can also reach out to our in-app support, Tita Lara, and email paymentsupport@tala.ph. Find out more about reporting scams and other suspicious activity here.

What Tala is doing to fight fraud:

Know the “real” Tala

Scammers and criminals are pretending to be legitimate companies with registered online lending platforms. It is important for you to know the markers of the official page and platform.

Official Pages and Contact Channels: